ASSEMBLÉON REMOTE Service Application

Assembleon_SiouxAssembléon is a global supplier of Surface Mount Technology (SMT) Pick & Place solutions for the electronics manufacturing industry. The company has an installed base of several thousand systems in Asia, Europe and America with each region having its own service centers and servicing responsibilities. Because the connected machinery frequently reports its status to Customer Support, immediate action can be taken should anything threaten to go wrong.  As a result problems can be predicted and diagnosed more rapidly.

 

Remote service offers Assembléon and its customers significant benefits:

  • reduction in down-time

  • 50% reduction of on-site service visits

  • optimising business processes

  • predictive diagnostics

     

Phenom REMOTE Assistant

Phenom G2Phenom-World is the global supplier of the Phenom, a high-resolution desktop scanning electron microscope. The company has an installed base of several hundred systems and provides service and warranty repairs for this worldwide.

 

Phenom-World Customer Support can remotely track key performance metrics in near real time, run service test diagnostics on the systems, check and modify tool settings and even view microscope images to access quality and provide expert operations advice.

 

dr. ir. Willem Theuws, R&D manager, Phenom-World:

“The Phenom Remote Assistant as developed by Sioux Remote Solutions really enhances the level of service we can offer to our customers. Service issues can be solved remotely by our service engineers, often even before they arise, leading to lower service costs, reduced time to repair, and increased reliability and up-time of the system.”